Duration
Duration to gateway - 12 months
This does not include the apprenticeship assessment, which will take place after the apprentice goes to Gateway.

Occupation Profile
A typical job role is likely to include:
- Providing administrative support to teams and departments
- Managing and maintaining records, files, and databases
- Entering, updating, and retrieving information using digital systems
- Handling emails, telephone calls, and other communications
- Supporting the organisation of meetings, appointments, and events
- Preparing documents, correspondence, and reports
- Following organisational policies, procedures, and data protection requirements
- Working collaboratively with colleagues and stakeholders to support business operations

Entry Requirements
Applicants must:

Be 16 to 24 years old when you starting this apprenticeship.

Be employed in an Administration Assistant or administrative support role.

Have employer support to undertake and complete the apprenticeship programme.

Be able to apply their learning in the workplace and demonstrate the required apprenticeship standards.

Achieve the required level of Maths and English as part of the apprenticeship if a recognised qualification is not already held.

Not hold a similar qualification.

Delivery
Our blended approach means that our programmes are flexible and enable apprentices to experience a range of learning and support opportunities in a variety of formats such as online or at a local ACL centre.

The apprentice will have a dedicated Workplace coach who they will meet (online or face to face) once a month who will guide them through their apprenticeship and prepare them for their End Point Assessment.

Reviews of progress are carried out from week 4 and every 12 weeks thereafter with the
learner, their line manager and workplace coach.

Vocational Trainer led sessions are a mandatory part of the programme and group class sessions will take place once a month.

Additional workshops will be available to all learners to support additional learning and the off job learning requirement.

Commitment
6 hours a week (based on a 30 hour week) of a learner's contracted hours must be given to support the completion of the programme.

Vocational Trainer led sessions are a mandatory part of the course along with any other learning activities set by the trainer or workplace coach.

Maths and English may need to be undertaken in addition to the main qualification depending on previous attainment in these areas.

It is likely that the learner will be required to undertake research, reading and write ups to support their learning.

The programme requires 100% commitment from the learner & employer to ensure
successful completion.

Benefits for Learners
Gain a Recognised and Valued Qualification
Gain Valuable Work Experience
Develop Essential Workplace Skills
Build Confidence and Professionalism
Improve Digital Skills
Create Career Progression Opportunities

Benefits for Business
Improved Administrative Efficiency
Increased Productivity
Better Customer and Stakeholder Service
Employee Retention and Engagement
Strengthened Compliance and Professional Standards

End Point Assessment (EPA)
The apprentice will prepare a presentation covering the project task report that was completed whilst on programme.

The presentation must be 10 minutes in duration (+/- 2 minutes) and consist of a
maximum of 6 slides. Apprentices will be given clear guidance on content.

Then a question-and-answer session will then take place via Teams between the assessment organisation.
The session will be recorded in full:
10 minutes (+/- 2 minutes) for the presentation
20 minutes of questions related to the project task topic.

Progression
Moving into senior administrative or business support roles
Advancing to higher qualifications like the Level 3 Business Administrator standard
Transitioning into specialized paths like HR support, finance, or customer operation