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If you have completed a non-qualification (Community Learning) course with us previously, you will need to enrol on a higher level course in that specific subject area.  For more information on how our funding works click here Progression Guidance

Facilities Service Operative Level 2 Apprenticeship  

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Course Summary

Course Code: APP024  

Start Date: Various   

Start Time and Lesson Duration:  for hours

Duration:  lessons over  week(s)

Location: Countywide  

Fee: Please Complete Enquiry Form    Help 

By continuing you confirm that you are 19 or over and have agreed to the the terms and conditions

Technical Support


A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and FM departments. This may include services such as security, supporting hard FM functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering.

For more information please contact our Apprenticeship Team:

15 months (12 months on programme and 3 months for end point assessment)

Occupation Profile
As a Facilities Services Operative you are employed in a role to provide services such as security, supporting hard facilities management functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering. As the facilities management industry covers a wide array of industry sub-sectors, this role works in a range of environments e.g. in an office, in residential developments and commercial properties, hospitals, schools or retail centres and industrial locations. Beyond your immediate team, Facilities Services Operatives (FSOs) liaise with colleagues in other departments (e.g. Finance, Procurement and Commercial and collaborates with technical experts and other facilities management related roles such as security personnel, cleaners, catering and front-of-house staff. This is an outward-facing role where liaison with customers is a key priority and forms a major part of your role.

Entry Requirements
Individual employers set their own entry requirements for this apprenticeship.

Apprenticeship Mandatory Qualifications & Requirements
Apprenticeship Qualifications Level 1 English and maths Functional Skills (if not held) and must attempt Level 2 IWFM Level 2 Facilities Service Principles Apprenticeship Requirements Completion of off the job training Achievement of the Skills, Knowledge & Behaviours set within the standard and consistently working at or above the level required of a Facilities Services Operative Collation of a portfolio of evidence Completion of a reflective log

Details of Programme
All apprentices will spend a minimum of 12 months on-programme. The apprenticeship programme will be delivered as blended learning. Blended learning is a combination of both online and face to face delivery. You will need to have good internet access and a suitable device such as a smart phone, laptop, or tablet to work on. Microsoft Teams is used for coaching sessions and ZOOM is currently used for taught sessions. Please discuss accessibility with your employer as these applications are required, in order for you to complete your training. You will be allocated a Skills & Development Coach who will support and guide you for the duration of your apprenticeship. These typically include: Induction which is specific to your workplace Study days and training courses Mentoring/buddy support Completion of workbooks or a portfolio through which you will gather evidence of your progress. Structured one to one reviews of your progress with your employer and/or Dynamic Training. Your programme will incorporate the skills, knowledge and behaviours requirements set within the standard that you need to achieve.

Assessment Gateway
At Gateway your employer will make the decision that you are ready for end point assessment having achieved all the mandatory requirements and qualifications set within the standard.

End Point Assessment
Following successful completion of the Gateway, you will proceed to end point assessment (EPA). The EPA is undertaken by an independent assessment organisation chosen by your employer. EPA must be completed within 3 months of gateway. The End Point assessment components are: Knowledge Test Observation Professional discussion The independent assessor will determine the overall grade of the end point assessment of either fail, pass, merit or distinction.

Progression upon completion
Further career progression through work experience. Qualifications and further study up to Facilities management supervisor / Institute for Apprenticeships and Technical Education Typical job roles : Facilities Management Supervisors, Facilities Management Coordinators and Facilities Management Administrators.