Who is the course for?
Adults aged 19+ who work, volunteer, or plan to work in customer-facing roles that involve digital communication.

What can I expect to learn?
You’ll practise responding to customer messages, handling enquiries, and communicating clearly online. You’ll explore how to provide good customer service using email and other digital tools.

How will I learn?
The sessions will be interactive with video and audio for tutor presentation and demonstration.The tutor will guide you through the sessions to ensure that you achieve the course outcomes.

How will I know how well I am doing?
Your tutor will give feedback as appropriate throughout the course to help you gauge your progress. Feedback may be verbal or written. You will record your progress on an individual learning plan.

Will I have to do any work at home ?
No homework will be set but it is highly recommended that all new skills are put into practice outside of the class.

What will I need to provide?
It would be helpful to bring a notepad and pen for making notes. As a learner with us, you will have access to the online version of Office 365. Please note that the online version may have features that differ from desktop versions you have previously used. Technical support can be found at www.aclessex.com/tech-sup-office-365

Are there any other costs?
None

What can I do next?
Learners may progress to IT Workplace Productivity & Collaboration Tools or IT Digital Basics for the Modern Workplace to further develop workplace and business skills. Learners may also wish to study for the Digital Functional Skills Qualification at Level 1. Your tutor will be pleased to discuss other courses that might assist your progression in this subject. You can also make an appointment with an ACL Career and Skills progression advisors to discuss your next steps. For information on ACL courses please see http://www.aclessex.com/ The National Careers Service provides information, advice and guidance to help you make decisions on learning, training and work. The service offers confidential and impartial advice and is supported by qualified careers advisers. To make an appointment please call 0800 100 900 (calls are free from landlines and most mobile numbers) or visit their website https://nationalcareersservice.direct.gov.uk

Further Information
For all enquiries regarding this course please contact 0345 603 7635.