What Qualification/level is this course?
This is a NCFE L2 Certificate

Who is the course for?
This qualification is suitable for learners aged 19 and above. This qualification provides learners with the knowledge that is required to work in a range of business administration role. Learners will learn the knowledge associated with managing tasks,supporting events to be able to apply their knowledge in a variety of industries and roles.

What can I expect to learn?
Mandatory units are: Principles of providing administrative services Principles of business document production and information management Understand communication in a business environment Understand Employer organisations Understand how to develop working relationships with colleagues

How will I learn?
This is predominantly an online course, however you will be allocated a Tutor who will communicate with you throughout the course to carry out one to one support and feedback, both written and verbal, and will carry out discussions and questioning. You will also be asked to carry out further research and will be directed to support tools and websites.

How will I know how well I am doing?
Your Tutor will communicate with you via the online platform and via telephone. Work will be regularly marked and you will be provided with positive and developmental feedback. You will also be set targets at different stages of the course to enable you to meet your personal and course objectives.

Will I have to do any work at home?
This is an online self study course.

What will I need to provide?
You will need to have access to a computer to enable you to visit the online platform to complete and submit your work. Telephone to enable your tutor to contact you. Pen/pad of paper for taking notes for example to use during one to one phone meetings

Are there any other costs?
There are no other costs in addition to the course fee.

What can I do next?
Your tutor will be happy to support and guide you towards courses that will compliment your current skillls, needs, interests and current job role. For information on all ACL courses please see http://www.aclessex.com/ The National Careers Service provides information, advice and guidance to help you make decisions on learning, training and work. The service offers confidential and impartial advice and is supported by qualified careers advisers. To make an appointment please call 0800 100 900 (calls are free from landlines and most mobile numbers) or visit their website https://nationalcareersservice.direct.gov.uk

Further information
For all enquiries regarding this course please contact 0345 603 7635.