Duration
Typical duration to gateway - 18 months (this does not include EPA period). EPA Period can take up to - 3-months

Occupation Profile
The broad purpose of the occupation is to supervise a team of facilities management staff to provide a safe and efficient working environment. Facilities management encompasses hard, soft, total or integrated functions. Services labelled as hard are estate or building management. Services called soft are catering, cleaning, administration, and security. Total facilities management can be the process of combining and integrating all facility management services into a single contract. As a facilities management supervisor it is vital to contribute towards health and safety regulations and organisational or contractual procedures. They need to achieve agreed key performance indicators and meet service level agreements. They will supervise a team, delegating duties and responsibilities. The team must always maintain high standards of performance meeting clients, customers and building users. They need good communication skills to resolve customer service queries. Analytical skills are required for monitoring customer service issues. They will identify reoccurring issues, problem-solving and then implementing solutions to improve services. There will be involvement in continuous improvement of systems and processes to ensure procedures, policies and guidance are updated. These can relate to emerging and technological advancements, legislative and social changes. As a supervisor they will contribute towards the development and wellbeing of the team. Typical job titles include: Facilities management coordinator Facilities management supervisor Facilities management team leader

Entry Requirements
Applicants must: Those without a C grade or equivalent in Maths and/or English (GCSE) will be required to complete functional skills Level 2 courses alongside the apprenticeship Be employed in a relevant role; Managing the working environment for an organisation's employees and services within industrial and commercial buildings Have the support of their employer to undertake the programme

Commitment
6 hours a week (based on a 30 hour week) of a learner's contracted hours must be given to support the completion of the programme. Maths and English may need to be undertaken in addition to the main qualification depending on previous attainment in these areas. The learner will be required to undertake research, reading and write ups to support their learning. The programme requires 100% commitment from the learner & employer to ensure successful completion.

Delivery
Our blended approach means that our programmes are flexible and enable apprentices to experience a range of learning and support opportunities in avariety of formats such as online or at a local ACL centre, such as group class sessions. The apprentice will have a dedicated tutor who they will meet (online or face to face) a minimum of once a month who will guide them through their apprenticeship and prepare them for their End Point Assessment. Reviews of progress are carried out every 12 weeks with the learner, their line manager and the tutor.

Benefits for Learner
1. Build professionalism and confidence in a working environment 2. Ability to manage their own performance 3. Develope the skills and knowledge required to effectively Manage the working environment for an organisation's employees and services within industrial and commercial buildings

Benefits for Business
1. Productive team members 2. Qualified staff 3. Responsible and adaptable team members

End Point Assessment (EPA)
The apprentices must have achieved English and mathematics qualifications in line with the apprenticeship funding rules This EPA has 2 assessment methods Assessment method 1 - project: report with presentation and questions: Assessment method 2 - professional discussion underpinned by a portfolio of evidence

Progression
Progression Routes Level 5 Operations Manager

What will I learn?
The units in this qualification fall into seven broad areas. These are: Duty 1 Support hard and soft facilities management functions. Duty 2 Contribute to health and safety regulations and organisational or contractual procedures. Carry out and review risk assessment plans in accordance with the requirements for the facilities management service. Duty 3 Ensure public, team and own safety on site through active collaboration with key stakeholders. Duty 4 Manage the day-to-day performance of your team in reaching personal goals and contribute to their wellbeing and development. Duty 5 Supporting the organisation's environmental and sustainability plans and targets. Consider sustainable use of resources, equipment and supplies for the facilities management service. Duty 6 Managing internal and external customer relationships to build trust and ensure delivery is in line with agreed key performance indicators (KPIs) or service level agreements (SLAs). Duty 7 Deliver day-to-day facilities management services meeting clients, customers and building users expectations. Duty 8 Resolve customer service queries and issues in accordance with contractual requirements. Duty 9 Monitor customer service issues in order to prevent re-occurrence through problem-solving and implementing solutions. Duty 10 Support and review the budget and the costs of the facilities management service to meet financial targets. Duty 11 Monitor and adhere to appropriate building governance and compliance standards. Duty 12 Contribute to continuous improvement of systems and processes to ensure procedures, policies and guidance are updated in line with emerging and technological advancements, legislative and social changes.

Who is this course for?
As a facilities management supervisor you will supervise a team of facilities management staff to provide a safe and efficient working environment. You will also contribute towards health and safety regulations and organisational or contractual procedures. A facilities management supervisor will also need to achieve agreed key performance indicators and meet service level agreements. You will supervise a team, delegating duties and responsibilities. So that you can delegate effectively you will also need good communication skills and analytical skills to identify reoccurring issues, problem and then implementing solutions to improve services.