What Qualification/level is this course?
The Level 2 Certificate in Customer Service for Health and Social Care Settings is aimed at understanding how to work with customers. The focus to support learners when dealing with individuals who are in receipt of care, including their families, and/or others. This includes internal and external customers within the health and social care environment.

Who is the course for?
This qualification is aimed at learners who are interested in a career in health and social care. Or they may already work in the care sector in an ancillary role, such as: administrator at a GP surgery, a transport escort, or chef in a care home.

What can I expect to learn?
The qualification comprises of the following core mandatory units: Develop an awareness of customer service in health and social care Understand how to communicate effectively in a health and social care Understand the needs of customers who access services Understand teamwork in health and social care settings. .

How will I learn?
An online course where learners will also be asked to carry out research and reflection for the subject area and will be directed to online tools and reputable websites. Learners must successfully demonstrate their achievement of all learning outcomes of the units.

How will I know how well I am doing?
Learners will have an assigned tutor who will communicate on the online platform and when needed telephone or Microsoft Teams. Work will be regularly assessed and marked, and learners will be provided with encouraging developmental feedback. Targets will be set at different stages of the course to enable learners to meet personal and course objectives.

Will I have to do any work at home?
We recommend at least 5 – 7 hours a week to complete research, reading and home study. Typically, the course can be completed in 5 months.

What will I need to provide?
Learners will need to have access to a computer or device to enable them to visit the online platform to complete and submit work. Telephone to enable tutor contact. Pen/pad of paper for taking notes for example to use during one to one phone meetings.

Are there any other costs?
There are no other costs in addition to the course fee.

What can I do next?
Your dedicated tutor will be pleased to discuss other courses that might assist your progression in this subject. You can also make an appointment with an ACL Career and Skills progression advisors to discuss your next steps.

Further information:
For information on ACL courses please see http://www.aclessex.com/ The National Careers Service provides information, advice and guidance to help you make decisions on learning, training and work. The service offers confidential and impartial advice and is supported by qualified careers advisers. To make an appointment please call 0800 100 900 (calls are free from landlines and most mobile numbers) or visit their website https://nationalcareersservice.direct.gov.uk