New courses will be available for enrolment on the 13th May 2025.
Certificate In Principles Of Customer Service Level 2
Location: Online Self Study.Fee: Price on Application
Frequently Asked Questions
1. How can I contact you?
You can call our customer service centre on 0345 603 7635 or email us lifelong.learning@essex.gov.uk.2. How do I search for a course?
You can search by location, for example 'Chelmsford', and / or by subject, for example 'maths'.Alternatively, if you know the course code (available in the Course Directory) you can use this. If you leave all the fields blank then the search will return all courses.
Once you have found a subject you are interested in you can further filter your results by date, time of day, start month, availability and price.
You can further sort your search results by clicking on any column to group your results by for example: Subject or Start Date. This will filter the results by date in either ascending or descending order.
When you’ve found the course that suits you, click on Book place in the bottom right corner of the course information panel.
3. Is funding available for a course?
To be eligible for either a fully or part-funded, or part funded course, a person must be legally resident in the UK/EEA for three years prior to the beginning of the course.And a person must be a British/EEA citizen, or have the right to abode in the UK, or be a refugee who has been resident in the UK since the granting of refugee status, or an asylum seeker with 6 months residency.
If you are aged 16-18 you cannot enrol online.
4. What course should I take to improve my employment opportunities?
We provide a free, confidential and impartial information and advice service for adults and for 18-year-olds who are not in education, training or employment.5. What's my Learner Number?
Your Learner Number is available when you sign up for a course with Adult Community Learning. It is also available on the form when you register.6. Can I make pay for more than one enrolment at the same time?
Unfortunately we are unable to process multiple enrolments online. Each enrolment has to be processed individually due to the funding arrangements associated with these courses. We apologise for any inconvenience this may cause.Disclaimer, terms and conditions
Copyright
Material on this site is protected by copyright. The copyright owner is Essex County Council. You may not make alterations or additions to the material on this site. Material may be downloaded or copied for personal use. Appropriate acknowledgement of the copyright owner is required if material is re-published in any format. For further information please contact the copyright controller: copyrightcontrol@essex.gov.uk.Disclaimer
It is not possible to guarantee the accuracy or completeness of the information contained on the Essex County Council website. We therefore accept no liability for any inaccuracies or any loss or damage arising from the use of, or reliance on, information obtained from this website. The Essex County Council website links you to many other websites. We are not responsible for the content or availability of these sites.Maps
The map image(s) on this website contains Ordnance Survey data and is protected by Crown copyright under the Copyright, Designs and Patents Act 1988. Ordnance Survey reproduction infringes Crown copyright and may lead to prosecution and/or civil proceedings.You are authorised to make one screen dump of the map image appearing on each page and make not more than one printed hard copy for your personal use. You must not use it for the benefit of or make it available to any other person or business.
You must obtain prior written permission from Ordnance Survey and pay a royalty for all other uses and/or copies made. Please write to Ordnance Survey, Copyright Licensing, Romsey Road, Southampton, SO16 4GU, Fax: 023 8079 2535.
National Fraud Initiative – Fair Processing Notice
This authority is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for; auditing, or administering public funds, or where undertaking a public function, in order to prevent and detect fraud.The Cabinet Office is responsible for carrying out data matching exercises.
Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match. This is usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it may indicate that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.
We participate in the Cabinet Office’s National Fraud Initiative: a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Minister for the Cabinet Office for matching for each exercise.
The use of data by the Cabinet Office in a data matching exercise is carried out with statutory authority under Part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under the Data Protection Act 1998.
Data matching by the Cabinet Office is subject to a Code of Practice.
View further information on the Cabinet Office’s legal powers and the reasons why it matches particular information.
For further information on data matching at this authority contact the Counter Fraud Team, counterfraud.team@essex.gov.uk, 03330 138917.
Course Fees
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Fee: Price on Application