Notes for resetting your password
Our aim is to protect your account from unauthorised access.
The surname needs to match the one that we have on record for you. If your surname has changed or has a different spelling then we will not be able to reset your password, please contact us directly.
The email address also needs to match the one that we have on record for you. If you use different email addresses then the reset may fail.
Once you have entered your details we will send an email to the address you have entered.
If your details have been recognised then the email will contain a link to enter your new password. Please Note that this link is only active for 30 minutes.
If your details have not been recognised then the email will inform you of this. Please contact us directly on 0345 603 7635 if you think the details you entered were correct and we will check your record for you.